Deposit: A $75 non-refundable deposit must be received 10 days prior to the visit date to guarantee your visit.
Cancellation Policy: The Museum requires 48 hours advance notice prior to any cancellation or other changes to a reservation. Without prior notification the original total will be expected upon arrival. Adjustments of 10% or fewer students are acceptable without penalty. No cash refunds will be given.
Payment Policy: The balance of the admission fee (or an authorized purchase order) is due upon arrival at the Museum on your visit day.
Upon Arrival: Lead chaperone only should check in at the box office with payment for the correct head count of students, teachers and chaperones. Visitors should remain on the bus for a step-aboard orientation from a Museum Interpreter who will cover the day's program.
Food & Snacks: Visitors can purchase sandwiches, chips and drinks at the Museum. Food can be consumed on the Museum grounds at the picnic area. Lunches are to be kept on the bus until the assigned lunch time.
Emergencies & First Aid: For emergency situations, please seek assistance from any member of the Museum staff. Gallery Interpreters and Volunteers can be easily identified by their name tags. For further assistance, go to the Member Services Desk located in the lobby.
Lost & Found: To recover any lost items or if you are separated from someone in your party, contact a Museum staff member immediately. Gallery Interpreters and Volunteers can be easily identified by their name tags. For further assistance, go to the Member Services Desk in the lobby.
Museum Etiquette: For the courtesy of other groups and general visitors, we ask that all groups remain together and orderly. Chaperones are asked to help maintain order with their groups and to serve as a resource to the Museum staff. We reserve the right to refuse service to any group or individual not adhering to Museum policies.
Bus Procedures: The Museum will provide parking for buses in our parking lot. Upon arrival, bus drivers will be directed by Museum staff to the appropriate places to park. It is recommended that buses remain on the premises throughout the group's entire Museum visit. All lunches will be kept on the bus until the assigned lunch time and bus drivers will be called upon at the time of lunch distribution.
For more information & reservations call: (305) 646-4222.
